Refund policy
Return & Refund Policy
Return Window
We have a 14-day return policy. You have 14 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be in the same condition you received it, unworn, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
Items that do not meet these conditions will not be accepted for return.
How to Start a Return or Exchange
Email hello@heydeyapparel.com to initiate a return. Do not send items back without first initiating a return via email. We will provide instructions on how and where to send your package once your return is approved.
Damages and Defective Items
Please inspect your order immediately upon receipt. If your item is defective, damaged, or incorrect, please contact us right away at hello@heydeyapparel.com so we can evaluate the issue and make it right. We stand behind the quality of every HEYDEY garment.
Exceptions: Non-Returnable Items
We are unable to accept returns on the following:
- Sale items and discounted merchandise
- Gift cards
Exchanges
The fastest way to get the item you want is to return your original item and, once your return is accepted, place a new order for the correct size or style. This ensures your new item ships as quickly as possible without waiting for our return processing window.
Refunds
Once we receive and inspect your return, we will notify you by email whether your refund has been approved. If approved, your refund will be automatically applied to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the credit to your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hello@heydeyapparel.com.
Contact
Questions about a return or exchange? Reach us at hello@heydeyapparel.com, and we will respond as soon as we are able.